Safe visiting at care homes during COVID-19: A review of international guidelines and emerging practices during the COVID-19 pandemic

Lee-Fay Low1, Kathryn Hinsliff-Smith2, Samir Sinha3,4, Nathan Stall3,4, Hilde Verbeek5, Joyce Siette6, Briony Dow7, Ramona Backhaus5, Reena Devi8, Karen Spilsbury8, Jayne Brown2, Alys Griffiths9, Christian Bergman10, Adelina Comas-Herrera11

This report seeks to produce evidence-based recommendations to inform care homes and government policies on visiting in care homes during this and future pandemics. It includes a narrative review of international policy and practices relating to visitors to care homes during the COVID-19 pandemic and the impact of restrictions on residents, caregivers and staff, as well as illustrative case studies. At time of writing, ten months into the COVID-19 pandemic, many countries are experiencing increases in infections termed ‘second waves’ and ‘third waves’, care homes continue to have COVID-19 outbreaks and visitor bans have been re-instated in some regions. Care home residents and staff are being prioritised for COVID-19 vaccination, however, reducing risk of COVID-19 infection for residents will continue to be an important public health issue.

The full report is available here:

Key findings:

•            In response to rising community transmission of COVID-19 and a growing number of care home outbreaks with rapid spread and high mortality, governments and care homes across the world enacted blanket bans on visitors early in the pandemic.

•            Accumulating evidence shows that visitor bans severely negatively impacted the mood and behaviour of residents resulting in a significant increase in psychotropic medication use. Evidence also suggests that bans increased feelings of guilt, fear, worry and isolation in residents’ families.

•            Visitor bans likely contributed to reported increases in staff workload, stress and burnout. Many regular family visitors who were providing unpaid, essential care to care home residents before the pandemic were now unable to. Additionally, managing safe visits takes additional time and resources.

•            When care homes were allowed by governments to reopen to visitors, there was variability in the level of COVID-19 community transmission at reopening and safe visiting requirements (e.g. indoor or outdoor visits, frequency, number of visitors allowed). The responsibility for safe reopening was usually placed on care homes, with authorities not always providing support around implementation of safe visiting procedures (e.g. provision of additional personal protective equipment (PPE), availability and speed of testing).

•            With the exception of the Netherlands, countries have not mandated that care homes reopen to visitors.

•            Some visitor guidelines distinguish between general visitors who visit primarily for social reasons and family caregivers who undertake essential unpaid caregiving tasks; guidelines designated that ‘family caregivers’ may be allowed to visit when general social visitors are not, permitted more frequent and/or longer visits and may be able to provide hands-on care.

•            Minimal research has been conducted on visitor-introduced transmission, however, the available data suggests reopening care homes to visitors and family caregivers using safe visiting practices does not lead to COVID-19 infections when community transmission levels are low. There is a small increased risk of COVID-19 entering a home, particularly when community transmission levels are higher, and safe visiting practices are not followed.

•            Governments allowed care homes to reopen to visitors in when there was a large range in local levels of community transmission, there is no consensus on how low community transmission needs to be for safe visiting.

•            Safe visiting practices include: conducting outdoor visits where possible, indoor visits should be in well ventilated separate areas, infection control procedures should be followed (hand hygiene, wearing of masks, cleaning), visits should be booked ahead, visitors are screened on entry, limiting the number, frequency and length of visits, and visits supervised by staff.


  1. Blanket visitor and family caregiver bans should not be used to prevent COVID-19 infections in care homes
  2. Safe on-site visiting practices should be used, with options chosen based on local levels of community transmission and in discussion with residents, families and staff and health authorities
  3. ‘Family caregivers’ should be designated as essential partners in a resident’s care during the pandemic and be able to have more frequent, longer hands-on visits if they can be supported to do so safely
  4. Care homes should receive additional government funding and support to implement safe visiting practices
  5. Regulators should be ensuring that care homes meet residents’ rights to have visitors and that safe visiting practices are being used

To cite this report please use:

Low L-F, Hinsliff-Smith K, Sinha S, Stall N, Verbeek H, Siette J, Dow B, Backhaus R, Devi R, Spilsbury K, Brown J, Griffiths C, Bergman C, Comas- Herrera A (2021)  Safe visiting at care homes during COVID-19: A review of international guidelines and emerging practices during the COVID-19 pandemic., International Long-Term Care Policy Network, CPEC-LSE, 19th January 2021.

Authors affiliations:

1University of Sydney, 2De Montfort University, 3National Institute on Ageing, Ryerson University, 4Department of Medicine, University of Toronto, 5Maastricht University, 6Macquarie University, 7National Ageing Research Institute, 8University of Leeds, 9Leeds Beckett University, 10Virginia Commonwealth University, 11London School of Economics and Political Science

5 thoughts on “Safe visiting at care homes during COVID-19: A review of international guidelines and emerging practices during the COVID-19 pandemic”

  1. I feel very strongly that at least one family member who has had vaccine and booster should be allowed to visit once a week in a well ventilated room for an hour. If nothing is done soon to improve this situation then our loved ones will die. My husband has started to give up hope. Then Care Homes will probably not survive if they lose all these people through lack of love. Carers can only do so much.

  2. I agree entirely dad is in a care home with dementia and we can only visit once per week for 30 minutes in a screened room. This week he said to me I don’t understand what I have done wrong. I asked him what he ,meant and he said why am I in prison. It was so sad to here this. I have offered to do either voluntary work or paid work at the home. Partially to see dad and partially to help out. I am a R M N and C B T therapist who has worked with dementia in the past I was told they are not hiring staff or volunteers during the pandemic. I want to be a partner in dads care and help to care for him in the home this must be beneficial to the care home in helping to reduce the work on care home staff.
    If I was tested weekly the same as care home staff I would pose no greater risk to the home as their own staff do

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  5. The situation is abhorrent. The elderly are struggling, particularly in aged care facilities. My mother who has advanced dementia, is profoundly deaf and has apraxia of speech cannot understand us not visiting especially because we have visited daily since March 2021 when she was admitted. In August 2021 she had declined considerably and it was completely emotional where depression took over. Once we regained our rights to visit, she improved drastically. It is a travesty – where is the compassion, kindness and care?

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